Frequently Asked Questions

Standard delivery across Dubai takes 2–3 business days. Same-day delivery is available in selected Dubai areas for orders placed before 12:00 PM. For Abu Dhabi, Sharjah, and other emirates, please allow 3–5 business days. We'll confirm your delivery window by WhatsApp or email.

Yes - free delivery on all plant orders over AED 150 anywhere in the UAE. For orders below AED 150, a flat delivery fee of AED 30 applies within Dubai and AED 50 for other emirates.

Absolutely. You'll receive a WhatsApp notification with your delivery tracking link once your order is dispatched from our Dubai nursery. Our driver will also call 30 minutes before arrival.

Yes - we deliver to all seven UAE emirates including Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain. Delivery times vary by emirate - contact us for specifics.

All plants are carefully packaged with custom foam inserts to protect the root ball and foliage during transit. Our vehicles are temperature-controlled during Dubai's summer months to prevent heat stress.

Most indoor plants in Dubai apartments require watering every 5–7 days in summer (when A/C dries the air) and every 7–10 days in winter. The best test is to check the top 2 cm of soil - water when dry to the touch. Overwatering is the most common cause of plant death in UAE homes.

Most tropical and Mediterranean plants cannot survive Dubai's summer outdoor temperatures (40–50°C). Some exceptions include Bougainvillea, Oleander, Cacti, Succulents, and Date Palms. We label each plant with its UAE outdoor suitability. When in doubt, bring plants indoors from June to September.

Yellow leaves in UAE homes are most commonly caused by overwatering (check if soil is waterlogged), too much direct sunlight (harsh UAE sun can scorch most indoor plants), or cold draughts from A/C vents. Less commonly, it can indicate nutrient deficiency or rootbound conditions.

Dubai tap water is safe for most plants but has elevated levels of fluoride and chlorine. For sensitive plants like Calathea, Peace Lily, and Dracaena, letting tap water sit for 24 hours or using filtered water gives better results. Avoid cold water directly from the tap - room temperature is better.

Misting benefits humidity-loving plants (Calathea, ferns, Peace Lily) in Dubai's dry A/C environments. Mist leaves 2–3 times per week in summer. However, avoid misting in the evening and ensure air circulation to prevent fungal issues. Plants near A/C vents benefit most from regular misting.

Fill in our online quote form or call us. We'll arrange a free site visit to your property anywhere in Dubai or the wider UAE. Following the visit, you'll receive a detailed itemised quote within 48 hours, including a 3D design concept at no extra cost for projects above AED 25,000.

Small garden transformations (up to 100 m²) typically take 5–10 working days. Medium residential projects (100–500 m²) take 2–4 weeks. Large villa or commercial projects are individually scheduled. We'll provide a confirmed timeline with your quote.

Yes - we provide a 1-year workmanship warranty on all structural landscaping elements (paving, water features, pergolas, irrigation systems) and a 12-month establishment warranty on all plants supplied and installed by our team.

Yes, with careful management. We schedule planting during early morning hours (5 AM–8 AM) and avoid planting in peak summer (July–August). Hard landscaping (paving, water features, structures) can proceed year-round. We recommend October–April as the optimal UAE planting season.

Yes - we operate across all UAE emirates including Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, and Fujairah. We also undertake projects in the UAE's rural and mountain regions. Contact us for availability and any additional travel charges for distant locations.

We accept bank transfer, credit/debit card (Visa, Mastercard), cash on delivery for orders under AED 500, and installment plans (Tabby, Tamara) for orders above AED 300. All prices are in UAE Dirhams (AED).

All plants come with a 14-day health guarantee. If your plant arrives damaged, diseased, or in poor condition, contact us with photos within 14 days and we'll arrange a free replacement or full refund. Change-of-mind returns are accepted within 7 days for unopened products.

Yes - orders can be cancelled or modified free of charge within 2 hours of placing. After 2 hours, cancellations on in-transit orders may incur a delivery fee. Contact us immediately via WhatsApp at +971541541767 for fastest response.